Home Terms of Service
Massachusetts residents will be charged sales tax based on the county of residence. Customers purchasing items to be mailed out of Massachusetts will be responsible for use tax in their state and county of residence. We accept all major credit cards, wire transfers, PayPal and personal checks. The checks must clear before we will send the item out. Billing and shipping addresses associated with the credit card used for the purchase must match.
We offer full refunds in the manner in which you paid within 7 days of receipt. The refund amount will be the purchase price minus credit card fees if applicable plus a $50 flat fee. Store credit will be offered after the 7 day refund period and up to 30 days from receipt of item. We must be notified of the intention to return the item within 4 days of receipt so we may issue the return shipping label and notify you of the packing requirements. After 30 days all sales are final. The item purchased must always be returned in exactly the same condition in which it was provided. Custom orders or customized pieces cannot be returned.
Fully insured domestic shipping is included in the purchase price. Should the item need to be returned the customer will be expected to pay a flat fee of $50. Hollis Reh & Shariff will provide the appropriate shipping label for the return. All packages will need to be signed for. All packages must be sent directly to the purchaser. Care of addresses cannot be used. International shipping is $100. All additional import duties and customs expenses are the responsibility of the purchaser. International customers are responsible for the return shipping plus any customs and duty expenses incurred by Hollis Reh & Shariff.
We will, at all times, describe the pieces to the best of our ability based on our extensive knowledge acquired over the past 35 years. Whenever possible independent certificates, such as from the GIA, will be provided. Other than that all representations and descriptions such as stone grading and weights are approximate. All offered items are subject to prior sale. All purchases indicate acceptance of our terms and policies.